Shipping policy

Shipping Policy

Last Updated: July 9, 2026

At Homelx, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Shipping Methods

We currently deliver orders across Pakistan through trusted courier partners.

Available shipping methods may include:

  • Cash on Delivery (COD)

  • Standard Courier Delivery

The shipping method available for your order will be displayed during checkout.

2. Order Processing Time

  • Orders are typically processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, holidays, or periods of high demand, processing times may be slightly longer.

3. Delivery Timeframes

Estimated delivery times are:

  • Major Cities: 2–4 business days

  • Other Cities and Towns: 3–6 business days

  • Remote Areas: 5–8 business days

Delivery times are estimates and may vary depending on your location and courier operations.

4. Shipping Costs

  • Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

  • We may occasionally offer Free Shipping on selected products, promotional campaigns, or orders that meet a specified minimum purchase amount.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number via SMS, email, or WhatsApp (where available).

You can use the tracking number to monitor your shipment through the courier's tracking system.

If you do not receive tracking information within a reasonable time after your order has been dispatched, please contact our customer support team.

6. Delivery Issues and Delays

While we work with reliable courier partners, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • High shipment volumes

  • Road closures or transportation disruptions

  • Courier operational delays

  • Incorrect or incomplete delivery information provided by the customer

If your order is significantly delayed, please contact us and we will do our best to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address or phone number is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply for re-delivery.

  • Homelx is not responsible for delays caused by inaccurate customer information.

8. Failed Delivery Attempts

If the courier is unable to deliver your package after reasonable attempts, your order may be returned to us.

We may contact you to arrange another delivery, and additional shipping charges may apply.

9. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

  • Please notify us within 48 hours of receiving your order.

  • If possible, keep the original packaging and take clear photographs of the package and the product.

  • We will investigate the issue and provide an appropriate resolution where applicable.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Homelx

Email: homelxsupport@gmail.com

Our customer support team will be happy to assist you.